Security and Alerts

Security at the Heart of Our Solutions

The growing interconnection between devices, industrial systems, network infrastructure, and digital services makes cybersecurity a fundamental element in the design and management of our solutions.

As a manufacturer of devices and solutions for monitoring, connectivity, and remote control, we are committed to considering security throughout the entire lifecycle of our products—from design to development, from deployment to updates and support.

We pay particular attention to the prevention and management of security vulnerabilities, adopting technical and organizational measures proportionate to the nature of the products and the associated risks. Our activities are progressively being aligned with the requirements of applicable European and national regulations and with key cybersecurity standards and best practices, including the Cyber Resilience Act (CRA), where applicable to our products, and the principles of coordinated vulnerability management.

We therefore encourage customers, partners, researchers, suppliers, and anyone who identifies a potential vulnerability to report it to us promptly, thereby contributing to the continuous improvement of the security of our solutions.

Report a Security Vulnerability

If you believe you have identified a cybersecurity vulnerability, abnormal behavior, or a potential condition that could compromise the confidentiality, integrity, or availability of a device, system, or service, we encourage you to report it to us using the form below, which is the recommended channel for submitting reports.

Do not include passwords, login credentials, private keys, or other data not necessary for analyzing the vulnerability in your report.

Reports will be treated confidentially and will undergo a technical assessment to determine their validity, impact, and priority. When necessary, the relevant company departments may be involved in assessing and managing the vulnerability, implementing corrective measures, and making any communications to users or the competent authorities as required by applicable law.

To promote responsible vulnerability management, we ask that you not publicly disclose information regarding a vulnerability before the necessary assessment has been conducted and, where possible, appropriate corrective measures have been identified and made available.

The form below is intended exclusively for cybersecurity-related reports. For requests regarding technical assistance, configuration, routine malfunctions, or sales information, please use the company’s standard support and contact channels.

As an alternative to the form, you can send a report to the address info@nethix.com.

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